Delivery & Refunds


Upon a successful checkout process you can access to your purchased item downloads from My Account > Downloads. Please keep in mind that download links are valid for 90 days and/or 3 download attempts.

After 30-day passed your order date we’re no longer legally bound to provide you with the download files. It is your responsibility to download your purchases and store them at a secure place.

If you purchased a membership, you’ll be given access to the membership level’s products immediately although 5-10 minutes may needed (or re-login) for the system to grant you membership access. After your membership time ends, we don’t have to provide you download to the items you could download when you were a member. It is your responsibility to download what you have access to and store in a secure place.

In case of store closing, we will provide downloads to the purchased items for 30 more days. After that, we are not responsible to send you downloads to purchased products.

Due to the nature of digital items, we don’t accept returns.

Additional non-returnable items:

Gift cards
Refunds & exchanges (if applicable)
In an extreme situation, such has you have proof that you previously purchased the item, we provide a coupon code to be used in our online store. Otherwise no refunds will be made since the items you purchased are downloadable digital goods.

As the products and services provided in the site are digital, no shipping will be made to you. You will download your purchased digital products from your account.

© 2023 MCAT Prime

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